Frequently Asked Questions
We are a locally based company in Costa Rica and only partner with fully insured and licensed tour operators and transportation companies registered with the Costa Rica Tourism Board (ICT). You can also check our Google reviews at the following link
If your trip is more than 45 days away, you can secure your itinerary with a deposit and make payments on the remaining balance. Depending on the time of your trip, the total cost can be split into 3 to 5 payments. The full amount needs to be paid 45 days before your arrival date.
Full cancellations received more than 45 days prior to your arrival date will obtain a full refund however there is a $400.00 non-refundable processing fee.
The cancellation penalties are as follows:
46 days or more: full refund minus the processing fee
35 – 45 days: 50% Refund
Less than 30 days: No Refund
24/7 Dedicated Support
We’d be more than happy to make changes 30 days prior to your arrival date, however last-minute changes will be up to our in-country partners based on availability of resources.
24/7 Dedicated Support
There are many benefits to using a local travel agent:
Local Expertise: We live full time in Costa Rica, we inspect the hotels we recommend personally and visit the locations we include in our itineraries.
Personalized Itineraries: We carefully select our clients’ accommodation and activities based on their preferences and budget.
Exclusive Recommendations: We can recommend restaurants, arrange special occasions like flowers or birthday cakes, and suggest private chef services, self-guided activities, and great stops along your drive.
Ongoing Support: We are available before and during your trip to answer all your questions and provide support if you need anything during your visit.
